DELIVERY & RETURNS
UK Delivery
Your order will be carefully gift-wrapped in tissue paper and ribbon, packaged safely and sent with Royal Mail.
The standard delivery charge is £4.50. All orders are sent using Royal Mail First Class Recorded Delivery with an estimated delivery time of 3-5 working days. A signature is required upon delivery.
Overnight express delivery service is £8. It must be placed before 1pm to arrive the next day and is sent by Royal Mail Special Delivery. A signature is required upon delivery.
Worldwide Delivery
Bells and Whistles are happy to ship to countries outside of the UK.
The world shipping zones and their costs are as follows:
EU Zone - £12.00
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
World Zone One - £16.00
Norway, Switzerland, USA and Hong Kong.
World Zone Two - £20.00
Australia, Belarus, Canada, Cayman Islands, Serbia-Montengro, Turkey, Japan, New Zealand, Saudi Arabia, Singapore, South Africa, Ukraine.
At the checkout simply enter your dellivery address including the country and the correct delivery charge will automatically be clacualted and added to your final total.
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. These rules vary by country and your local government determines duty and customs charges.
Refunds and Exchanges
We want you to be delighted with your purchase. But if it’s wrong for whatever reason, faulty or you are unhappy with it please contact us as soon as possible.
Please return any item within one month of purchase for a full refund, providing we receive it in the same condition it was sent. You will need to meet the cost of returning items unless it is covered by a promotion.
Return to: Bells and Whistles Kids Ltd, West Wing, Snettisham House, St Thomas Lane, Snettisham, Norfolk PE31 7RZ
If something is wrong with an item, contact us within 10 days, return the item and we will replace it.
Where we are at fault we will cover postage costs.
Contact us direct
We will get back to you within 1 working day.
Address: Bells and Whistles, West Wing, Snettisham House, St Thomas Lane, Snettisham PE31 7RZ
Email: info@bellsandwhistleskids.co.uk
Telephone: 01485 543172
We would love to hear from you any time, particularly if:
* You are looking for something special and need help finding it
* You have a complaint...please tell us and we will put it right
* You would like help putting together a gift
* You have comments or suggestions
* You sent a gift and the recipient has some feedback
* You make or design childrenswear
